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Jumia Official Website
Customer Care Contacts
Email : service@jumia.com.ng
Contact no : 01 460 4400
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About Jumia
Jumia was established in May 2012 with the aim and mission to be the one stop shop for retail in Nigeria with best business practices, be it offline or online. Started with 3 employees, Now Jumia has staff strength of 1000 entrepreneurial Nigerians including a strong customer service team of 150 men available 7 days a week. They do deliver to all 36 states of Nigeria. As it is an online retail store it offers products from all the categories be it Automobile or baby toys, from groceries to computing. They have all the brands you can think off in the various categories of products that they do offer. The website of Jumia can boast of having a wide assortment of over 1,00,000 products. They also have the largest e-commerce campus in West Africa.
Categories: As Jumia is one of the largest online retail store in Nigeria. It offers a wide range of products. Jumia can be your one final destination to all your shopping needs as they not only fashion products for men and women but also have games and consoles. They do offer mobile phones, products for your home and office, Computing, Electronics products, Cameras, Watches and Sunglasses, Baby Toys and Kids Section, Sports and Fitness, Books, Movies, Music, Mobile Phones, Wedding related products for both brides Groom as well as Gifts and Souvenirs.
Tips to Save: In today’s world of smart shopping, there are various ways in which you can avail discounts and offers and make your shopping experience even more satisfying as there is nothing better than getting the products you love, with paying lesser price than printed. ng.paylesser.com is one such website which has got an awesome collection of discounted coupons, codes and offers. As online shopping is showing an upward trend with time, websites offering Jumia voucher codes comes in handy. The website aims to bring the online Nigerian Shoppers the greatest and latest voucher codes, discount codes, money off codes and top deals all supplied and consolidated at one place so you can find money off on all of your online shopping. In order to avail your required coupon code or discount, you just need to copy the code and paste it on the merchant’s payment page and the discount will be applicable to your transaction. Using the codes is no tough task. For getting to know about all their latest offers and updates don’t forget to subscribe to their newsletter.
Payment Option: You can pay for your orders by Pay on Delivery or prepay via local or international Visa, Master-card and Interswitch Verve cards. You can choose whatever option is suitable to you. Jumia uses ‘Secure Socket Layer’ (SSL) technology to encrypt the payment card to make sure that details are safe and they do also use 3D secure technology in order to make the payment even more secure by authenticating the cardholder at the time of transaction. So you can shop with full confidence while paying online.
Shipping, Delivery and Returns: Jumia delivers products to customers anywhere in Nigeria. They do have a tie up with DHL and it generally takes a period of 1-6 days in Lagos and 3-8 days for regions outside Lagos. As the order is dispatched from the warehouse, you’ll receive an email to confirm that your package is on its way. The dispatch personnel team will also be in touch with the customer on the day of delivery.
Jumia always makes sure that customers are always satisfied with what they have ordered, but in case they are not, then just simply return the order. Jumia provide 14 day easy hassle free return policy for its customers. Just fill in completely the Return Form and contact the Jumia Team to arrange for a pick up and rest is will be taken care by Jumia.
Contact Details:
Jumia excellent customer service stays at their customers disposal to help them in case of any questions or doubts.
Contact number – 01 460 4400, 0700 6000 000
Operating hours – Monday – Friday = 8am – 8pm
Saturday – Sunday = 9am – 5pm
Public Holidays = 9am – 5 pm
Email – service(at)jumia.com.ng
Twitter live Help.
You can also find Jumia on WeChat, Whatsapp, Blackberry and Palmchat.